Operations Supervisor - Luxury Beach Resort

Join Mano Beach House, a premier luxury beach resort in the heart of Badung, Bali, as an Operations Supervisor. This is a unique opportunity to lead and elevate our resort’s daily operations, ensuring unparalleled guest experiences while fostering a dynamic and collaborative team environment. As the Operations Supervisor, you will play a pivotal role in maintaining the resort’s high standards of service and efficiency. You will oversee the day-to-day activities of our dedicated staff, ensuring smooth operations across all departments. This role is perfect for a seasoned professional looking to make a significant impact in the hospitality industry, with the chance to grow and develop within a reputable and innovative resort.

At Mano Beach House, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our resort is known for its luxurious amenities, stunning beachfront location, and commitment to sustainability. By joining our team, you will be part of a vibrant community that values excellence, teamwork, and innovation. You will have the opportunity to work in a fast-paced environment, where your leadership and strategic thinking will be crucial in driving our resort’s success.

In this role, you will be responsible for managing and coordinating the activities of our front office, housekeeping, food and beverage, and other support services. You will ensure that all operations run smoothly and efficiently, adhering to our high standards of quality and service. You will also be involved in developing and implementing operational policies and procedures to enhance our resort’s performance. This is a rewarding position for someone who is passionate about hospitality and wants to make a difference in the lives of our guests and team members.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage daily operations of the resort, including front office, housekeeping, food and beverage, and other support services.
• Ensure high standards of service and quality are maintained across all departments.
• Coordinate and supervise the work of department heads and staff to ensure efficient and effective operations.
• Develop and implement operational policies and procedures to enhance resort performance.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Ensure compliance with health, safety, and environmental regulations.
• Lead and mentor team members to foster a positive and productive work environment.
• Manage budgets and resources to ensure cost-effective operations.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a supervisory or managerial role in the hospitality industry.
• Proven track record of successfully managing and leading teams in a resort or hotel setting.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and other support services.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel management software such as PMS (Property Management System), CRM (Customer Relationship Management), and ERP (Enterprise Resource Planning) systems.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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