Customer Service Agent - Immediate Hiring (Bali-Based)

Join Foundever as a Customer Service Agent and kickstart your career in a dynamic, remote-friendly environment based in Bali! We are actively hiring passionate individuals—whether you have prior BPO experience or are eager to begin your journey in customer service. In this role, you'll be the voice of Foundever, handling customer inquiries, resolving issues, and ensuring exceptional service. Foundever is a growing company with a strong reputation in the industry, and this is your chance to be part of our story. Located in the vibrant city of Bali, you'll enjoy a flexible work environment and the opportunity to grow professionally.

As a Customer Service Agent at Foundever, you'll use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. You'll be trained on our proprietary CRM system and customer service best practices. This role offers a competitive salary and benefits package, including health insurance and professional development opportunities. Join us and make a difference in the lives of our customers while advancing your career.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate team members.
• Maintain accurate records of customer interactions using our CRM system.
• Provide exceptional customer service by being polite, professional, and empathetic.
• Adhere to service level agreements (SLAs) and quality standards.
• Collaborate with team members to improve customer service processes.
• Stay updated on company policies and procedures.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Fluency in English, both written and spoken.
• Basic computer skills, including proficiency in using CRM and customer service software.
• Ability to work in a fast-paced, remote environment.
• High school diploma or equivalent.
• Experience with Zendesk or similar customer service tools is a plus.
• Willingness to travel to Bali for training and team meetings.

🛠️ Keahlian

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