Host / Hostess / Guest Relations Officer (GRO) - Seminyak, Bali

Are you passionate about delivering exceptional hospitality experiences? Daimyo Bali, a premier lifestyle destination in the heart of Seminyak, is seeking a charismatic and professional Host / Hostess / Guest Relations Officer (GRO) to join our dynamic opening team. In this role, you'll be the first point of contact for our guests, ensuring their stay is nothing short of extraordinary. With Daimyo Bali nestled in the vibrant Seminyak area, you'll have the opportunity to work in a bustling, tourist-friendly environment where your hospitality skills will be put to the test daily.

As a Host / Hostess / Guest Relations Officer (GRO), you'll be responsible for greeting guests, assisting with check-in/check-out, and providing information about local attractions, dining, and activities. Your role is crucial in shaping the guest's perception of Daimyo Bali, making sure they leave with a memorable and positive experience. This is your chance to shine and make a lasting impression on our valued guests.

Join us at Daimyo Bali and become part of a team that is dedicated to providing top-notch hospitality. With a competitive salary and a vibrant work environment, this is the perfect opportunity to kickstart your career in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor.
• Assist with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide information about local attractions, dining, and activities to enhance the guest's stay.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Promote the property and its amenities to guests, encouraging them to explore and enjoy all that Daimyo Bali has to offer.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain a clean and organized front desk area, ensuring it is always presentable.
• Adhere to health and safety protocols, ensuring the well-being of both guests and staff.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a hospitality role, preferably in a front desk or guest relations position.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
• Strong problem-solving skills, with the ability to handle guest inquiries and complaints professionally.
• Familiarity with property management systems (PMS) such as Opera, Sabre, or similar.
• Ability to work in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
• Proficiency in English, both written and spoken, is a must. Knowledge of other languages is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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